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Requesting Assistance or
Service
in the U.S.A.
Before calling for assistance or service, please check
“Troubleshooting” on pages 20-21. It may save you the
cost of a service call. If you still need help, follow the
instructions below.
1. If you need assistance+...
Call the Consumer Assistance Center telephone
number. Dial toll-free from anywhere in the U.S.A.:
l-800-253-1 301
and talk with one of our trained consultants. The con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is necessary,
recommend a qualified service company in your area.
If you prefer, write to:
4. If you are not satisfied with how the
problem was solved+...
l Contact the Major Appliance Consumer Action
Program (MACAP). MACAP is a group of independent
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
l Contact MACAP only when the Consumer Assistance
Center and authorized service company have failed to
resolve your problem. Please write to:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
l MACAP will in turn inform us of your action.
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
+ When asking for help or service:
1 Please provide a detailed description of the problem,
your appliance’s complete model and serial numbers,
and the purchase date. (See page 3.) This information
will help us respond properly to your request.
1
2. If you need service+...
We have a nationwide network of authorized service
companies. Our service technicians are trained to fulfill
the product warranty and provide after-warranty service,
anywhere in the United States. To locate an authorrzed
service company in your area, call our Consumer
Assistance Center telephone number (see Step 1)
or look in your telephone directory Yellow Pages.
3. If you need replacement pat-tsT...
To iocate replacement pans in your area, refer 10 Step 2
or call the Consumer Assistance Center number in Step 1,
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