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28 C603M-A (11/07)
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981
(international) for assistance.
Access the properties windows for the NET5301T-I video encoder on the Endura workstation; refer to the Endura WS5000 Advanced System
Software Operation manual (C1624M).
• Unit serial number: Located on the Properties window and on the product label
• Unit firmware version: Located on the Advanced Properties window, listed for the Encoder Device
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical
personnel. Exchange the defective unit and return it for repair.
Table E. Troubleshooting the NET5301T-I
Problem Possible Causes Suggested Remedy
Front panel indicators not lit. Power turned off. Check the power supply.
Network connection problem. Faulty network connections. Visually inspect all network cables and connectors at the unit and
the network switch.
Check the indicators on the network switch.
Unit has connected at 10BASE-T. Contact your network administrator or Endura-certified technician.
Other network connectivity issues. Contact your network administrator or Endura-certified technician.
No video transmission. Faulty cable connections. Check all leads, plugs, contacts, and connections.
Defective camera. Connect local monitor and check camera function.
Defective encoder. Check camera on a different encoder.
Poor analog video or ghosting. Termination switch not set correctly. From an Endura workstation:
• Disable video termination for looping video.
• Enable video termination for no looping video.
No looping video on local monitor. Termination switch not set correctly. From an Endura workstation, disable video termination.
Faulty cable connections. Check all leads, plugs, contacts, and connections.
No audio transmission to receiver. Audio switch not set correctly. Change the audio input setting for the NET5301T-I on the Endura
workstation. Select Mic for microphone input. Select Line for line
input.
Faulty cable connection. Check all leads, plugs, contacts, and connections.
Defective audio devices or connections. Troubleshoot all connected audio devices.
Connect different audio hardware and check audio function.
Defective encoder. Check audio devices on a different encoder.
Cannot control PTZ cameras or
other devices.
Camera protocol setting does not match
encoder protocol setting.
Change the protocol setting for the camera on the Endura
workstation.
Change the camera to the correct protocol setting.
Other PTZ settings are not correct. Change the camera settings on the Endura workstation.
Faulty camera control cable connections. Check all cable connections. Make sure all plugs are properly
plugged in.
The unit is not ready for operation
after firmware upload.
Voltage failure during programming of
update file.
Replace the device and have it checked by Pelco.