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C3433M (3/07) 19
Troubleshooting
Problem Possible Cause Suggested Remedy
No video PoE power issue • Check CAT 5 cable connection.
• Check PoE injector power.
• Disconnect CAT 5 cable from the PoE and then
reconnect cable. Check the LED inside the back box
to see if it is flashing green 5 times per second for
approximately two minutes, indicating the camera
has power.
Power issue (24 VAC) • Check the 24 VAC power supply connection.
• Disconnect the network cable and then reconnect
the cable to the camera. Check the LED inside the
back box to verify if it is flashing green 5 times per
second for approximately two minutes, indicating
the camera has power.
Network connectivity issues • Check network cable connections.
• Disconnect the network cable and then reconnect
the cable to the camera. Check the LED inside the
back box to verify if it is flashing green.
• Replace network cable with new cable. If new
cable does not work, contact Pelco’s Product
Support Department at 1-559-292-1981 or
1-800-289-9100.
Defective camera • Check the camera’s 10-pin connector inside the
back box to make sure it is connected.
• Use a service connector to check camera operation.
Connect one end of the service connector to the
service connector input inside the back box. Then
connect the other end of the service connector to a
monitor.
• Replace camera module with new camera. If the
new camera does not work, contact Pelco’s Product
Support Department at 1-559-292-1981 or
1-800-289-9100.
Java not installed Install Java Runtime Environment (JRE) from the IP110
resource CD shipped with this product. It is also
available at the following:
http://www.pelco.com/software/downloads
Flickering in
image
Flickerless setting • Check DIP switch settings.
• Check power supply specifications.
• Replace camera module with new camera. If the
new camera does not work, contact Pelco’s Product
Support Department at 1-559-292-1981 or
1-800-289-9100.