Filter
Top Products
62
13 Troubleshooting
Table 13E Troubleshooting Chart - Fault Messages Displayed on Water Heater Interface
FAULT DESCRIPTION CORRECTIVE ACTION
Flame
Sequence
(will require a manual
reset once the condition
has been corrected.
Press the RESET button
on the display to reset.)
The flame detector circuit is seeing a flame
signal while no flame is present.
• Check supply voltage for proper polarity.
• Check external wiring for voltage feedback.
• Check the flame rod and make sure it is clean.
• Check the internal wiring for bad connections.
• Replace main control board.
No Flame Ign
(will require a manual
reset once the condition
has been corrected.
Press the RESET button
on the display to reset.)
The unit has failed to prove main burner
ignition after four (4) attempts.
• Inspect spark electrode and associated wiring for
damage and connection. Reference page 56 of this
manual for removal and cleaning procedures.
Replace if necessary.
• Check for proper electrical grounding of the unit.
• Check incoming supply gas pressure. Natural gas
pressures should be between 4 - 14 inches w.c. and
LP gas pressures should be between 8 - 14
inches w.c. Refer to Section 7 - Gas Connections for
detailed information concerning the gas supply.
• Verify that the plastic hose from the gas valve to the
air inlet is connected and is not damaged.
• Verify that the vent/air intake pipes are correctly
installed and that there are no obstructions.
• Check for 24 VAC to the gas valve at the 2-pin
connection on the side of the main control board
during the ignition attempt. If no voltage is present,
replace the main control board.
• If 24 VAC is present at the main control board, check
the wiring between the main control board and the
gas valve. Replace the wiring if necessary. Do not
disconnect the wiring from the gas valve and attempt
to measure voltage at that point. The main control
board can detect if the gas valve is not connected and
will display the GV / Relay Fail fault.
• If 24 VAC is present, check the outlet of the valve to
ensure the valve is flowing gas. With a manometer
connected to the outlet tap of the gas valve, when the
unit is in the prepurge period, there should be a
negative pressure present. When the valve is
energized a change in pressure should occur. If the
pressure change does not occur, the gas valve is not
opening. Replace the gas valve.
• Inspect flame sensor and associated wiring.
Reference page 56 of this manual for removal and
cleaning procedures. Replace if necessary.
• Inspect the burner. Reference page 56 of this manual
for removal and cleaning procedures. Replace if
necessary.
• Replace the main control board.
Installation & Service Manual
TM