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Heat & Glo • PIER/ST/L&RCOR-HVB-CE • 2068-900 Rev. H • 6/0744
Symptom Possible Cause Corrective Action
4. Frequent pilot
outage problem.
a. Pilot flame may be too high or
too low, or blowing (high),
causing pilot safety to drop out.
Clean and adjust the pilot flame for maximum flame impingement on
thermocouple. Follow lighting instructions carefully.
5. The pilot and main
burner extinguish
while in operation.
a. No LP in tank. Check the LP (propane) tank. Refill the fuel tank.
b. Inner flue pipe leaking exhaust
gases back into the system.
Check for gas leaks.
c. Horizontal flue improperly
pitched.
The horizontal flue cap should slope down only enough to prevent any
water from entering the unit. The maximum downwards lope is 0.6 cm.
d. Glass too loose and air tight
packet leaks in corners after
usage.
Tighten the corner.
e. Bad thermopile or
thermocouple.
Replace if necessary.
f. Improper flue cap installation. Check for proper installation and freedom from debris or blockage.
6. Glass soots. a. Flame impingement. Adjust the log set so that the flame does not excessively impinge on it.
b. Improper venturi setting. Adjust the air shutter at the base of the burner.
c. Debris around venturi. Inspect the opening at the base of the burner. NO MATERIAL SHOULD
BE PLACED IN THIS OPENING.
7. Flame burns blue
and lifts off burner.
a. Insufficient oxygen being
supplied.
Ensure that the flue cap is installed properly and free of debris. Ensure
that the flue system joints are tight and have no leaks.
Ensure that no debris has been placed at the base of, or in the area of
the air holes in the center of the base pan beneath the burner.
Ensure that the glass is tightened properly on the unit, particulary on top
corners.
Troubleshooting continued