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If the GTO gate operator system is not operating properly and you have not been able to solve the problem, please
follow the steps below:
1. Check the Trouble Shooting Guide (page 29).
2. Call your installer.
3. If you still cannot solve the problem, call the GTO Service Department at (850) 575-4144.
4. If repair or replacement is necessary, you will be assigned a Return Goods Authorization Number (RGA).
Write the RGA # in LARGE BOLD PRINT on the outside of the package.
5. Carefully pack the component(s) authorized for return and ship freight prepaid to GTO, Inc., 3121 Hartsfield
Road, Tallahassee, Florida, USA 32303.
NOTE: GTO products returned without a Return Goods Authorization Number (RGA) or returned freight
collect WILL NOT be accepted at the factory. A copy of the owner’s receipt with date of sale and
installation must accompany warranty related request for service.
6. If the repair service or replacement is covered by the warranty, GTO, Inc. will pay shipping costs (equal
to United Parcel Service ground rate) for return to owner of items repaired under warranty.
WARRANTY AND REPAIR SERVICE
Limited Two Year Warranty
GTO/PRO DC powered gate operators are warranted by the manufacturer against defects in materials and
manufacturer workmanship for a period of two (2) years from date of purchase, provided recommended installation
procedures have been followed.
In the case of product failure due to defective material or manufacturer workmanship within the two (2) year
warranty period, the operator will be repaired or replaced (at the manufacturer’s option) at no charge to the customer,
if returned freight prepaid to GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida 32303. IMPORTANT: Call
(850)575-4144 or fax (850) 575-8950 for a Return Goods Authorization (RGA) number before returning to
factory. Products received at the factory without an RGA number will not be accepted. Replacement or repaired
parts are covered by this warranty for the remainder of the two (2) year warranty period or six (6) months, whichever
is greater. GTO will pay the shipping costs (equal to United Parcel Service ground rate) for return to the owner
of items repaired under warranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the defective parts
for repair, or for the reinstallation of those parts after repair. This warranty shall be considered void if damage
to the product(s) was due to improper installation or use, tampering, connection to an improper power source,
or if damage was caused by lightning, wind, fire, flood, insects or other natural agent. This warranty gives you
specific legal rights, and you may also have other rights which may vary from state to state. This warranty is in
lieu of all other warranties, expressed or implied. NOTE: Verification of the warranty period requires copies
of receipts or other proof of purchase. Please retain these records.
After the two (2) years warranty period, GTO or one of its authorized service centers will make any necessary
repairs for a nominal fee. Call GTO at (850) 575-4144 for more information.
AUTOMATIC GATE OPERATORS
®