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Troubleshooting
Problem Possible Cause Solution
Spark will not light the
pilot after repeatedly
pressing the spark ignitor
Defective piezo ignitor • Check connections to ignitor.
• If ignitor connections are good but no spark, replace
ignitor.
Broken spark electrode • Check for broken ceramic insulation, replace
electrode if broken.
Misaligned spark electrode • If spark is not arcing from electrode to pilot, adjust
by loosening the screws on the pilot base. Adjust and
tighten.
Pilot will not remain lit Problem with thermocouple
circuit
• Check for proper connection of the thermocouple to
the rear of the valve; if loose fully tighten.
• Check pilot for full ame impingement around
thermocouple. If ame is too small, check gas
pressure, adjust pilot rate screw, check pilot head for
damage.
• Check thermocouple voltage at valve. It must be
greater than 5mV. If low, replace thermocouple.
Air in gas line (pilot dies
while knob is depressed)
• Bleed line.
• Check gas line pressure.
• Contact dealer.
Burners will not remain
lit
Problem with thermopile
circuit
• Check gas line pressure .
• Check for ame impingement in thermopile. If low,
see “Pilot will not remain lit”.
• Check thermopile for minimum of 300mV when
burner is switched on.
• Check wiring to thermostat for breaks.
Flame lifting Leak in vent pipe • Check for leaks in vent connections.
Improper vent conguration • Check vent conguration with manual.
Terminal may be
recirculating ue gases
• Check to see if terminal is on correctly.
• May need to install high wind termination cap.
• Contact dealer.
Glass fogs up Normal Condition: after the appliance warms up the glass will clear.
**Due to additives in gas, glass may get hazy during operation** Clean as needed.
Blue Flames Normal during start up: ames will yellow as the replace heats up.
Flames are burning
“dirty” or sooting
Flame impingement • Check log positioning.
• Increase primary air by opening the venturi shutter
and/or by opening the vent restrictor.
See also “Burners will not stay lit”.
Remote control doesn’t
work
Problem with the remote • One or more of the batteries are dead. See remote
control instructions.
Problem with replace • The on/off switch is turned to OFF.
• The gas control valve is turned to PILOT or OFF.
• The pilot has gone out.
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