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116646-01E34
OBSERVED PROBLEM
Heater produces a whistling noise
when burner is lit
Glass soots
Fireplace produces a clicking/
ticking noise just after burners
are lit or shut off
Remote does not function
Fireplace shuts off in use
POSSIBLE CAUSE
1. Turning gas control knob to
HI position when burner is
cold
2. Air in gas line
3. Dirty or partially clogged
burner orice
1. Flame impingement on logs
2. Debris around burner air
mixer
1. Metal expanding while heating
or contracting while cooling
1. Battery is not installed or
battery power is low
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking ex-
haust gasses into system
5. Glass too loose and air tight
gasket leaks in corners after
usage
6.
Bad thermopile or thermo-
couple
7. Improper vent cap installa-
tion
REMEDY
1. Turn gas control knob to LO
position and let warm up for a
minute
2. Operate burner until air is
removed from line. Have gas
line checked by local propane/
LP or natural gas company
3. Clean burner (see Cleaning
and Maintenance, page 30) or
replace burner orice
1.
Adjust log set so that the
flame does not excessively
impinge in it
2.
Inspect the opening at the base
of the burner to see that it is
NOT packed with any type of
material
1. This is normal. If noise is
excessive, contact qualified
service person
1. Replace 9-volt batteries in
receiver and remote control
1. Fireplace has been tested for
up to 40 mph winds. However,
extreme conditions may occur.
See Lighting Instructions on
page 27
2. Contact local propane/LP or
natural gas company
3. Clean pilot (see Cleaning and
Maintenance, page 30)
4. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 21)
5. Tighten glass
6. Replace faulty component
7. Check for proper installation
and freedom from debris or
blockage
TROUBLESHOOTING
Continued