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TROUBLE SHOOTING
21
1. Opener doesn't operate from either door control or
remote:
• Does the opener have electric power? Plug lamp into outlet. If
it doesn't light, check the fuse box or the circuit breaker.
(Some outlets are controlled by a wall switch.)
• Have you disengaged all door locks? Review installation
instruction warnings on page 1.
• Is there a build-up of ice or snow under door? The door may
be frozen to ground. Remove any obstruction.
• The garage door spring may be broken. Have it replaced.
2. Opener operates from remote but not from door control:
• Is door control button lit? If not, remove the bell wire from the
opener terminals. Short the red and white terminals by
touching both terminals at the same time with a piece of wire.
If the opener runs, check for a faulty wire connection at the
door control, a short under the staples, or a broken wire.
• Are wiring connections correct? Review step 29.
3. Door operates from door control but not from remote:
• Replace battery if necessary.
• If you have two or more remotes and only one operates,
review Program Your Opener, Remote and Keyless Entry
steps 27 and 28.
• Is the door control button flashing? The opener is in lock
mode. If you have a Motion Detecting Control Panel, push
and hold the Lock button for 2 seconds. The door control
button will stop flashing.
4. Remote has short range:
• Is battery installed?
• Change the location of the transmitter on the car.
• A metal garage door, foil-backed insulation or metal siding will
reduce the transmission range.
5. Door reverses for no apparent reason and opener light
doesn't flash:
• Is something obstructing the door? Pull manual release
handle. Operate door manually. If it is unbalanced or binding,
call for professional garage door service.
• Clear any ice or snow from garage floor area where garage
door closes.
• Repeat Setting Limits and Force, see adjustment steps 22
and 23.
Repeat safety reverse test after adjustment is complete.
6. Door reverses for no apparent reason and opener light
flashes for 5 seconds after reversing:
Check The Protector System™ (if you have installed this
accessory). If the light is flashing, correct alignment.
7. The garage door opens and closes by itself:
Make sure remote push button is not stuck "on". For peace of
mind, install an Open Door Monitor so you can check the status
of your door.
8. Door stops but doesn't close completely:
Repeat Setting the Limits, see adjustment step 22.
Repeat safety reverse test after any adjustment of door arm
length, close force or down limit.
9. Door opens but won't close:
• Check The Protector System™ (if you have installed this
accessory). If the light is flashing, correct alignment.
• If opener light does not flash and it is a new installation,
repeat Setting the Limit and Force steps 22 and 23.
Repeat the safety reverse test after the adjustment is complete.
10. Opener light does not turn on:
Replace light bulb ( BA15s 24V/21W maximum).
11. Opener strains:
Door may be unbalanced or springs are broken. Close door
and use manual release rope and handle to disconnect trolley.
Open and close door manually. A properly balanced door will
stay in any point of travel while being supported entirely by its
springs. If it does not, call for professional garage door service
to correct the problem.
12. Opener motor hums briefly, then won't work:
• Garage door springs are broken. SEE ABOVE.
• If problem occurs on first operation of opener, door is locked.
Disable door lock. Repeat safety reverse test after adjustment
is complete.
13. Opener won't activate due to power failure:
• Pull manual release rope and handle down to disconnect
trolley. Door can be opened and closed manually. When the
power is restored, pull the manual release handle down and
toward opener. The next time the opener is activated, the
trolley will reconnect.
• The Outside Quick Release accessory (if fitted) disconnects
the trolley from outside the garage in case of power failure.
14. Setting the limits manually:
• Press and hold the black button until the yellow indicator light
starts flashing slowly then release.
• Adjust the position of the door to the desired Up postion by
using the black button. Black moves the door UP (open) and
orange moves
the door DOWN (close).
Check to be sure the door opens high enough for your
vehicle.
• Push the transmitter or door control. This sets the UP (open)
limit and begins closing the door.
Immediately press either the orange or the black button.
The door will stop.
Adjust the desired DOWN (close) limit position using the orange
button. Check to be sure the door is fully closed without
applying excessive pressure on the pole (pole should not bow
upwards and the chaint should not sag or droop below the
pole). Push the transmitter or door control. This sets the DOWN
(close) limit and begins opening the door.
NOTE: If neither the black or the orange button is pressed,
the door will reverse off the floor and the DOWN travel limit
will be set automatically.
• Open and close the door with the transmitter or door control 2
or 3 times.
• If the door does not stop in the desired UP (open) position or
reverses before the door stops at the DOWN (close) position,
repeat Setting the Limits and Force, see adjustment steps 22
and 23.
• If the door stops in both the desired UP (open) and DOWN
(close) positions, proceed to Test the Safety Reversal System.