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Introduction:
Your safety, and the safety of others, is extremely important in the servicing of this water heater. Many safety-related
messages and instructions have been provided in this handbook and on your water heater to warn you and others
of potential hazards. Read, understand and obey all safety messages and instructions that appear throughout this
handbook and in the Installation Instructions and Use & Care Guide that shipped with the water heater. It is very
important that the meaning of each safety message is understood by you and others who service this water heater.
The information contained in this handbook is designed to answer commonly faced situations encountered in
the operation of the residential electric heat pump product line and is not meant to be all-inclusive. If you are
experiencing a problem not covered in this handbook, please contact the Technical Information Center listed on the
back cover of this handbook for further assistance. Additional information is also available on the web site listed on
the back cover of this handbook.
This handbook is intended for use by qualifi ed service technicians and reference should be made to the Installation
Instructions and Use & Care Guide accompanying the product. This handbook contains supplemental information to
the Installation Instructions and Use & Care Guide.
When servicing residential electric heat pump water heaters, it is essential that you return the unit to a safe
condition before you leave the site. All original components must be re-installed and all safety measures must be
implemented. In addition, the recommended water temperature setting is 120°F.
Certifications and Approvals:
Code Compliance - All models meet or exceed federal minimum energy standards effective January 20, 2004,
according to latest editions of the National Appliance Energy Conservation Act (NAECA). They also comply with
the latest editions of the B.O.C.A. National Codes, C.E.C., U.B.C., S.B.C.C., C.A.B.O. and the H.U.D. standards.
All models U.L. listed according to safety specifications outlined in Underwriters Laboratories, Inc. Standards for
Safety (UL 174 and UL 1995)
Tools for servicing residential electric heat pump water heater models:
• Container (to measure flow rate)
• Continuity checker or electrical multimeter (with alligator leads)
• Funnel (for chlorination or scale-removal treatments)
• Hose (to drain tank)
• Needle nose pliers
• Pipe wrench
• Screw drivers (flat tip and Phillips)
• Nut Drivers - 5/16” & 9/32”
• Socket wrench:
1-1/16 inch socket– 6 point deep well (for anode removal)
1-1/2 inch socket (for element removal)
Appropriate extensions
• Thermometer
• Water pressure gauge
• Flashlight
• Drill
• Amp meter-clamp type
Supplies for servicing residential electric heat pump water heater models:
• Chlorine Bleach (for chlorination procedure, as well as algae/scale removal
from condensate drain pan)
• Cotton swabs (to check for minor leaks)
• Teflon
®
tape or approved thread sealant
• All Purpose ABS/PVC Cement
• Un-Lime or Mag Erad (for removal of scale)
Service Handbook
Figure 1
Digital multimeter shown.