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X-Series Hardware Installation and Safety Guide V 2.5 xv
Customer Support
The TippingPoint customer support phone number is 1-866-681-8324.
TippingPoint is committed to providing quality customer support to all of its customers. Each
customer is provided with a customized support agreement that provides detailed customer and
support contact information. For the most efficient resolution of your problem, please take a moment
to gather some basic information from your records and from your system before contacting customer
support, including your customer number (on the Customer Support Agreement and shipping invoice
that came with your system).
Contact Information
Use the following information to contact TippingPoint Customer Support:
Telephone
North America: +1 866 681 8324
International: +1 512 681 8524
Australia: 800 783 933
New Zealand: 0800 852 300
E-mail
support@tippingpoint.com
Table About - 2: Customer Support Information
Information Location
Your customer number You can find this number on your Customer Support Agreement and on
the shipping invoice that came with your TippingPoint system.
Your X-Series serial number
You can find this number on the shipping invoice that came with
your
TippingPoint X-Series system or on the X-Series device.
Your X-Series software version
number
You can find this information in the LSM in the System Stats
frame, in the Update tab, or by using the CLI
show version
command.
Your X-Series system boot time You can find this information in the LSM in the System Stats frame.