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LIMITED WARRANTY
United States Stove Company warrants to the original purchaser its Pellet Heaters against premature failure of any component due to
workmanship, quality, or materials as follows:
TIME PERIOD:
Firebox / Firepot ......................................................................................................... Three Years
Heat Exchanger ............................................................................................................ Three Years
Door. ...................................................................................................................... ……Three Years
Cabinets and Trim ............................................................................................................ One Year
Gaskets ............................................................................................................................ One Year
All Electrical Components ( Blowers, Augers, Agitator Motor, P.C. Board ...................... One Year
Ceramic Glass / Agitator ................................................................................................ One Year
CLAIM PROCEDURE
Any defects should be reported to United States Stove Company or its dealer and/or distributor giving descriptions and pertinent data, including
proof of purchase which will be returned upon request.
Providing the heater has been installed and used in accordance with the Owner’s Manual supplied with the heater, United States Stove
Company will either:
1) Replace the defective part free of charge
2) Replace the heater free of charge
3) Where the defect is of a cosmetic (non-functional) nature, United States Stove Company will bear reasonable expense to refurbish the
heater, including such items as welding, painting, and incidental labor, “Reasonable” is defined by terms of this warranty as $30.00/hour with full
refund for any of parts purchased from U.S.S.C.
NOT COVERED
Specifically not covered under terms of this limited warranty or any other warranty are problems relating to smoking or creosote. Smoking is
attributable to inadequate draft due to the design or installation of the flue system or installation of the heater itself. Also, not covered are:
1) Removal and re-installation cost.
2) Service calls to diagnose trouble (unless authorized in writing by the manufacturer, distributor, or dealer)
3) Painted or Plated Surfaces
4) Damage or defect caused by improper installation, accidents, misuse, abuse or alteration.
5) Transportation or shipping costs.
LIMITATIONS AND EXCLUSIONS
1) United States Stove Company shall not be liable for incidental, consequential, special, or contingent damages anyone might suffer as a
result of their breach of this written warranty or any implied warranty.
2) Should the heater be replaced by United States Stove Company “free of charge” all further warranty obligations are thereby met.
3) Parts and/or service replacements made under the terms of this warranty are warranted only for the remaining period of the original heater
warranty.
4) Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create for United States Stove
Company any further obligation of liability in connection with this heater or any other applicable accessory. Any further warranty implication
applicable to this heater or any applicable accessory is limited in duration to the same time period as the original statement in the above
schedule.
YOUR DUTIES
1) This heater, including all applicable accessories, must be installed and operated in accordance with local authorities having jurisdiction and
the instructions furnished with the Owner’s Manual.
2) You should keep as permanent record your proof of purchase ( canceled check or invoice).
PROBLEM/RESOLUTION
1) As purchaser, you must first contact the dealer and/or distributor from whom you purchased your heater.
2) If within a reasonable period of time you do not receive satisfactory service from the distributor and/or dealer, write United States Stove
Company, Customer Service Department, including complete details of the problem and/or problems you are experiencing, details of your
installation, your proof of purchase, and the heater serial number or test agency code number. You may call us with this same information.
WARRANTOR
The warrantor of record is United States Stove Company, PO Box 151, 227 Industrial Park Road, South Pittsburg, Tennessee 37380. Phone
number 423-837-2100.
NOTE
This warranty gives you specific legal rights; and, you may also have other rights which vary from state to state.
IMPORTANT
Keep this warranty card for future reference.
We congratulate you on your selection of United States Stove Company and its products. As the oldest solid fuel manufacturer in the United
States (since 1869), the United States Stove Company is very proud of its products, service, employees, and satisfied customers. As President
of United States Stove Company, I would like to hear from you if you are not satisfied with the manner in which you have been handled by our
distributor, dealer, representative, customer service department, parts department or sales department. Please write me at the above address.
Sincerely
Richard Rogers
President
Manufacturedfor:
United States Stove Company
227IndustrialParkRoad
SouthPittsburg,TNUSA