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Greenfi re Pellet Stove and Insert Technical Manual
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FPI is the manufacturer of the Greenfi re line of heating products. At FPI, our commitment to the highest level of quality and customer
service is the most important thing we do. Each Greenfi re stove is built on a tradition of using only the fi nest materials and is backed
by our Exclusive Lifetime Limited Warranty to the original purchaser. With Greenfi re, you’re not just buying a stove, you’re buying a
company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, FPI covers the fi replace or stove body and accessories against defects in materials and workmanship, for part
repair or replacement for the fi rst seven (7) years and limited labour for the fi rst two (2) years to the original purchaser. This Warranty
covers: Firebox, Heat Exchanger, Burn Pot, Firebox Panels, Ceramic Glass, Pedestals, Panels, Legs, Log Sets and Door Assembly.
Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this warranty.
Limited Three (3) Year Warranty:
Under this warranty, FPI covers the Burn Pot Liner against defects in materials and workmanship, for part repair or replacement for
the fi rst three (3) years and limited labour for the fi rst two (2) years to the original purchaser. Please see the exclusions and limitation
section below as certain restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, FPI covers: Auger Motor, Circuit Board, Timers, Temp Sensors, Blowers, Vacuum Switch and Wire Harness,
against defects in materials and workmanship, for part repair or replacement for the fi rst two (2) years and limited labour for the fi rst
two (2) years to the original purchaser. Please see the exclusions and limitation section below as certain restrictions and exclusions
apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, FPI covers the Ignitor and all exterior surface fi nishes against defects in materials and workmanship, for part
repair or replacement and limited labour for the fi rst (1) year to the original purchaser. Please see the exclusions and limitation section
below as certain restrictions and exclusions apply to this warranty.
Here is how our Warranty works:
If you have any concerns with your Greenfi re product please contact the dealer where you purchased the fi replace or stove. Your
dealer shall make all claims under this warranty in writing.
To the Dealer:
When fi lling out a warranty claim please complete the following information on an offi cial warranty claim form:
Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance, nature of complaint, defects or
malfunction, description and part numbers of any parts replaced.
To the Distributor:
Sign and verify that work and information are correct.
WARRANTY