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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using VRT-311 /
VRT-311S and some possible solutions to them. If you follow the suggested steps and VRT-
311 / VRT-311S still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: Can't connect to VRT-311 / VRT-311S to configure it.
Solution 1:
Check the following:
• VRT-311 / VRT-311S is properly installed, LAN connections are OK,
and it is powered ON.
• Ensure that your PC and VRT-311 / VRT-311S are on the same network
segment. (If you don't have a router, this must be the case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with VRT-311 / VRT-311S 's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match VRT-
311 / VRT-311S.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
• Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working, check VRT-
311 / VRT-311S. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
• If VRT-311 / VRT-311S is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2: Some applications do not run properly when using VRT-311 / VRT-
311S.
A