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Warranty
Sherwood Industries Ltd. gives a five year limited warranty on all steel manufactured parts. A one-year
warranty is provided on all electrical components. The above limited warranties are extended only to the
original purchaser.
There is no warranty on the following parts:
● Glass window
● Fiberglass rope gaskets
● refractory material
● burn pot liner
● paint
● enamel finish or gold plating where it applies
**NOTE: The paint on the brick firebox lining may peel. This is due to the extreme conditions
applied to the paint and is in no way covered under warranty.
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING INFORMATION
ON AN OFFICIAL WARRANTY CLAIM FORM:
TO THE DEALER:
- Name and address of dealer,
- Date of purchase
- Name, address and telephone number of purchaser
- Name, address and telephone number of installer
- Date of installation, and
- Serial number of the appliance
Ensure that you specify the nature of the complaint, defect, periodical malfunction, etc.
TO THE DISTRIBUTOR:
- Sign and verify that work and information are correct.
- Description and part # of any parts replaced.
The limited warranty covers defects in materials and workmanship as long as the products has been
installed according to the manual’s instruction. If the product is damaged or broken as a result of
mishandling or misuse, the warranty does not apply. Removal and re-installation costs are not covered
under this warranty.
It is the manufacturer’s option whether to repair or replace the appliance. The shipping cost to and
from the factory is to be paid by the consumer. All warranties by the manufacturer are set forth herein
and no claim shall be made against the manufacturer on any oral warranty or representation.
The manufacturer assumes no responsibility for damage caused by household power fluctuations or
power surges.
Under Warranty
For the do-it-yourself Individual
The consumer should be aware that the pellet appliance needs setting using tools that he/she might
not have. It is recommended that you have a qualified installer install your pellet appliance
Sherwood Industries Ltd. reserves the right to make changes without any notice.
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