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Troubleshooting
7. The convection blower will not function normally.
üClean all grill openings at the back and below unit .
üPress the fan button; does the fan come on? Press again to verify that the blower turns on; if, not
contact your local dealer for service.
8. Ignitor- the pellets will not light.
üEverything else in the stove operates but the ignitor will not light the pellets.
üMake sure the burn pot liner is up tight and square to the ignitor tube by pushing the burn pot back
against the ignitor tube.
üCheck to see if the exhaust blower is operating. If not, contact your local dealer for service.
üCheck the fuses on the circuit board (see “Troubleshooting - Fuses”).
NOTE: The ignitor should be bright orange in color. If not replace the ignitor.
9. Control settings (Heat Level) has no effect on the fire.
üNOTE: If the system light is flashing the Control Board has complete control of the unit. When the units
system light becomes solid then control of the unit is given back to the operator.
üIf there is no control of the Heat Level button make sure the thermostat is calling for heat.
üCall your local dealer for service.
10. The stove keeps going out.
If the stove goes out and leaves fresh unburned pellets or cigarette-like ashes in the burn pot liner, the
fire is going out before the stove shuts off.
üCheck to see that the Slider / Damper is in the correct position (set with a magnehelic gauge).
üTurn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
üSet the auger trim till the #1 and #5 lights are illuminated.
If the stove goes out and there are partially burned pellets left in the burn pot liner, the stove has shut
down due to a lack of air, exhaust temperature, or power failure.
üAdjust the Slider / Damper.
üCheck to see if the stove needs a more complete cleaning.
üTurn the Heat Level up slightly (poor quality pellets will require slightly higher settings).
üDid the power go out?
üContact your local Dealer for service.
FUSES:
F1 is the fuse to the inside of the circuit board controls. If F1 has blown there may have been an input
power overload or a short in the convection fan.
F2 fuse closest fuse to the outside edge of the circuit board controls. If fuse F2 has blown then there
was a electrical overload problem with one of the following parts: ignitor, auger motor, high limit switch,
or exhaust blower.
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