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Please check to see if any problems you have encountered with the phone are described in this
section before taking the phone in for a service or calling the Customer Service Center.
Q&A
Q
How do I view the list of outgoing calls, incoming calls and missed calls?
A
Tap the Phone Button and tap the
Call logs
tab.
Q
Why is the connection inconsistent or not audible in certain areas?
A
When the frequency environment is unstable in a certain area, connection may be inconsistent
and inaudible. Relocate to another area and try again.
Q
Why is the connection inconsistent or abruptly disconnects even when established?
A
When frequency is unstable or weak, or if there are too many users, a connection may be cut
off even after it was established. Please try again later or attempt again after relocating to
other areas.
Q
Why does the phone heat up?
A
The phone may get hot when there is a very long call duration, when games are played or
even when surfing the Internet for a long time. This has no effect upon the life of the product
or performance.
Q
Why does the battery run out so quickly during normal use?
A
This may be due to the user environment, a large number of calls or a weak signal.
Q
Why is no number dialed when an Address Book entry is recalled?
A
Check that the number has been stored correctly by using the Address book Search feature.
Re-store them, if necessary.
Q
The screen got frozen. How can I solve this problem?
A
Press and hold the Power/Lock Key and Volume Down Key for about 10 seconds to reset
your phone. To turn your phone off, press and hold the Power/Lock Key and the Volume
Down Key for about 20 seconds. If it still does not work, please contact the service center.