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Troubleshooting
Message Possible causes Possible corrective measures
The screen does
not turn on
when I receive
a call.
Proximity sensor problem
If you use a protection tape or case, make
sure it has not covered the area around
the proximity sensor. Make sure that the
area around the proximity sensor is clean.
No sound Vibration mode
Check the settings status in the sound
menu to make sure you are not in
vibration or silent mode.
Hangs up or
freezes
Intermittent software
problem
Try to perform a software update through
the website.