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Contacting Technical Support
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Note the proper model number of this product, and the version level (if known) along with
any documentation that came with the product.
• Note your ADEMCO customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
You may contact Technical Support via Toll Free Fax. Please include your return fax number. You will
receive a reply within 24 hours.
Technical Support: ..................................................................... 1-800-645-7492 (8 a.m.-8 p.m. E.S.T.)
FAX FAXBACK Automated Fax Retrieval System:.................... 1-800-573-0153 or 1-516-921-6704 / ext. 1667
World Wide Web Address: ........................................................... http://www.ademco.com