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Troubleshooting Guide
SYSTEM (including Wireless)
SYMPTOM POSSIBLE CAUSE REMEDY
1. Transmitter signal
not received at
control.
1a. Transmitter not properly powered.
1b. If Transmitter is 5827, House Code not
set in field ✻24, or transmitter is not set
to same House Code set in that field.
1c. Transmitter is located too far from RF
receiver.
1d. There is metal shielding between
transmitter and RF receiver.
1e. Transmitter is malfunctioning.
1f. Transmitter No. (zone) is not
programmed.
1a Check or change transmitter's battery.
1b. Check code switches inside transmitter.
Must match with RF House Code
programmed.
1c. Move transmitter or RF receiver.
1d. Check for large metal obstructions, then
relocate transmitter if necessary.
1e. Verify by activating control with
another, similar transmitter. If O.K.
now, return defective transmitter.
1f. Verify programming.
2. Transmitter zone
number appears
during Transmitter
Sniffer mode, but
does not clear.
2a. Transmitter zone type (ZT) is set to 00
(Not Used).
2b. Transmitter battery not installed.
2c. 5800 System transmitter not "entered" in
system.
2a. Set ZT to a valid active zone type in
field ✻56.
2b. Install proper battery.
2c. "Enter" unit in field ✻56 or ✻83.
3. Low battery message
on keypad.
3a. "Low Bat" (no zone Nos.)
3b. "Low Bat" + "00".
3c. "Low Bat" + "nn".
3a. System battery is low or missing.
3b. Remote RF keypad/button battery is low.
3c. Transmitter for zone “nn” has a low
battery.
3a. Replace system battery.
3b. Replace battery in the RF keypad.
3c. Replace the battery in the displayed
transmitter.
4. Periodic beep(s) from
keypad.
4a. System is in Test mode.
4b. A transmitter low battery has occurred
and is displayed.
4c. A supervision fault has occurred.
4d. System low battery
4a. Enter Code + OFF to exit Test mode.
4b. Enter Code + OFF and replace the
battery.
4c. Check the transmitter indicated.
Restore communication to the receiver
to cancel the condition.
4d. Replace system battery
5. With 5800 System,
there is no response
to a transmitter in
normal operation,
although zone
number clears during
Transmitter Sniffer
mode.
Put control in Test mode. If zone does not
respond, try operating the tamper switch or
another input to the transmitter.
5a. If another input causes the zone to be
displayed, the wrong input was "entered"
when programming.
5b. If no response at all from this
transmitter, this physical transmitter
has not been entered by the system.
Transmitter Sniffer display is being
cleared by another unit programmed for
this zone.
5a. Delete input's serial number (not the
zone), and enter the proper input (see
field ✻56).
5b. Determine which transmitter is
programmed for this zone and
reprogram as necessary.
6. Nuisance or phantom
alarm.
6a. Sensors not properly installed, wired, or
monitored.
6b. Universal transmitter (5817)
programmed wrong.
6a. Check installation to see if in
accordance with established procedure.
6b. Check programming switches on
transmitter.
7. Intrusion alarm for
no apparent reason.
7a. Protected door or window opened while
system armed.
7b. Improper user operation of exit/entry
delays.
7c. Magnets located too far from switches,
and/or doors and windows not properly
aligned.
7a. Check with all occupants of protected
home.
7b. Check setting of entry and exit delays.
7c. Check all openings for proper switch
and magnet orientation.