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5100-I ACT WOOD INSERT
Page
September 1, 2008
R
438-0380D
10
Troubleshooting
With proper installation, operation, and maintenance your appliance
provide years of trouble-free service. If you do experience a problem,
this troubleshooting guide will assist a qualied service person in the
diagnosis of a problem and the corrective action to be taken.
Diagnostic Question Possible Causes of Condition Solutions
Are the air controls open?
• No draft
• No combustion air
Open air controls
Is there enough paper?
Insufcient heat to ignite kindling Use more paper
Is there enough kindling?
Is the kindling dry?
Insufcient heat to ignite fuel Use drier kindling
Is there enough or too much wood?
Is it too large?
Is it dry enough?
• Insufcient heat to establish draft
• Insufcient air passage
• Insufcient surface area
• Ignition temperature high due to
moisture
Use small split wood that is well
seasoned (split, covered on top mini-
mum 6 months, preferably a year
Are there adequate air spaces
between fuel pieces?
Insufcient combustion air and
exposed surface area
Arrange kindling and wood for air
movement
Is the chimney pre-warmed? Exposed, cold chimney downdrafting
Use lighted rolled newspaper at ue
opening to start upward air move-
ment
Is there smoke in the house?
• Obstruction in chimney
• Downdraft from chimney tem-
perature or from negative house
pressure
• Have chimney checked if it
worked previously
• Pre-warm chimney
• Shut off exhaust devices
• Open window slightly
Does the kindling wood not ignite? Condition, amount, arrangement of
kindling and fuel
Use more, drier, well-spaced kindling
and fuel.
Does the kindling ignite, but the fuel
doesn’t?
• Amount of kindling
• Condition of fuel
• Use more kindling
• Use smaller, dry wood
Does the fuel ignite, but not burn
well?
• Draft problem
• Condition of fuel
• Use well-seasoned wood and suf-
cient amount
• Turn exhaust fans off
• Open window slightly
1. If I can’t get a good re going, what am I doing wrong?
2. I smell smoke in the house after we have had a re. What is the cause/what can I do?
Diagnostic Question Possible Causes of Condition Solutions
Is the chimney clean? No: Creosote odor Have chimney cleaned