Filter
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14
Operating Instructions
Safety InstructionsCare and CleaningTroubleshooting TipsConsumper Support
Problem Possible Causes What To Do
No Water
Water supply valve • Turn water supply valve on. See diagram on page 5.
not turned on.
Tank shutoff valve • Turn tank shutoff valve on. See diagram on page 6.
not turned on.
After filter change, • It takes 3–4 hours for RO system to provide enough
tank is empty. water to fill the tank.
Low flow from
Residual water not • Turn on faucet and drain tank. Then complete
faucet
drained from tank. procedure to evacuate residual water from tank.
See step 3 under
Replace the Filters
.
Leaks
Leak at top cap. • Remove RO cap and check black o-ring.
Pinched—
look for crimp on surface. Reassemble o-ring
on cap first, then assemble cap to tank. Apply small
amount of clean silicone grease.
Missing—
it probably fell into interior of tank. Remove
prefilter and reverse osmosis cartridges and check for
o-ring in housing. Reassemble o-ring to bottom of cap.
Reassemble prefilter and reverse osmosis cartridges.
Leak at fittings. • Use pliers to tighten fittings until leak stops. Do not
overtighten.
FILTER light flashes
Batteries not changed. • Replace batteries. See step 5 under
Replace the Filters
.
yellow
When batteries are replaced the light will flash green and
the 6 months timer will be reset.
RO light flashes
Prefilter cartridge • Remove RO cap and look at end of prefilter cartridge.
yellow
assembled upside down. You should see “THIS SIDE UP” printed on end cap.
If not, remove prefilter and reverse osmosis cartridges
and reassemble. See step 1 under
Replace the Filters
.
Incorrect orientation of • Remove RO cap and look at point where prefilter rubber
brine seal between prefilter end cap seals to reverse osmosis cartridge. There is a lip
and reverse osmosis seal at this point. It should NOT be visible. If you can see
cartridges. it pointing up along side the reverse osmosis cartridge,
remove prefilter and reverse osmosis cartridges and
reassemble. See step 1 under
Replace the Filters
.
No lights
Batteries assembled • Remove batteries and reassemble according to diagram
incorrectly. on battery case.
Batteries are dead. • Use 4 new AA batteries.
Troubleshooting Tips
Common problems associated with filter or
RO cartridge replacement.