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Operating Instructions
Safety InstructionsCare and CleaningTroubleshooting TipsConsumer Support
Problem Possible Causes What To Do
Sounds you might hear
Running water from the unit • This is normal.
to a drain.
Water has air bubbles
Air in system after installation. • Will go away after it runs for a while.
and is cloudy
Amber “FILTER” light
Six months or 900 gallons • Replace the prefilter, postfilter and batteries in the
on the faucet base
of product water usage has electronics box.
is flashing
occurred. This is the maximum
life of the prefilter and postfilter.
Amber “RO” light
Low usage of Reverse Osmosis • Open the RO water faucet and allow system to drain.
flashing. NOTE:
product water. Close the RO water faucet and allow the system to
Disregard initial or
regenerate the water supply.
occasional short periods
The Reverse Osmosis • Replace the Reverse Osmosis membrane cartridge,
of this flashing light.
membrane is no longer flow control and screen.
removing the required amount
of Total Dissolved Solids.
Water supply to the Reverse • Increase water pressure, precondition the water, etc.,
Osmosis system not within as needed to conform before doing maintenance on
specifications. the Reverse Osmosis system.
Incorrect brine seal after • See the
Replace the Filter
section, step 1 for correct
disassembly of inner parts. brine seal.
Indicator lights on faucet
Faucet base leadwire not • Connect.
base not working
connected to electronics
box leadwire.
Battery pack not connected • Connect.
to electronics box.
Batteries installed • Observe orientation markings on the holder and install
incorrectly or expended. correctly. Replace batteries if old.
Leadwires damaged. • Inspect and repair as needed.
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.