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BEFORE CALLING FOR SERVICE
SAVE TIME AND MONEY - CHECK THIS LIST BEFORE YOU CALL FOR
SERVICE
To eliminate unnecessary service calls, first read all the instructions in this manual carefully.
The following checklist provides possible solutions to common occurrences that are not the
result of defective workmanship or materials in this appliance. If you do have a problem that
you cannot fix yourself, call the dealer where you purchased your appliance. When calling,
have this manual handy with the model, serial number and purchase date of your appliance.
Problem Possible Cause Don't Call for Service
Until You Check
Start-up fire extinguishes
itself.
¥ Combustion air control
closed.
¥ Wet wood.
¥ Combustion air control is open.
¥ Wood is dry & seasoned.
Fire sluggish or lazy. ¥ Bad Fuel.
¥ Restricted Flue.
¥ Poor Draft.
¥ Combustor plugged
with flyash.
¥ Wood is dry & seasoned.
¥ Chimney is clean &
unrestricted.
¥ Sufficient chimney length &
correct size.
¥ Combustor is not clogged Ð
vacuum or brush with a soft
brush.
Smoke smell inside
house.
¥ Restricted chimney or
down draft.
¥ Air leak from faulty door
or glass gasket.
¥ Door is out of
adjustment.
¥ Chimney is clean &
unrestricted.
¥ Chimney is not receiving a
down draft due to wind or other
obstruction.
¥ Door and glass gasket are in
good condition and sealing
properly.
¥ Door is aligned with the
opening so the door gasket
makes an airtight fit around the
opening.
Appliance won't shut
down to a low burn rate.
¥ Air leak from faulty door
or glass gasket.
¥ Door is out of
alignment.
¥ Door and glass gasket are in
good condition and sealing
properly.
¥ Door is aligned with the
opening so the door gasket
makes an airtight fit around the
opening.