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Customer Service
It is EMERSON Motion Control’s goal to ensure your greatest possible satisfaction with the
operation of our products. We are dedicated to providing fast, friendly, and accurate
assistance. That is why we offer you so many ways to get the support you need. Whether by
phone, fax or modem, you can access EMERSON Motion Control support information 24
hours a day, seven days a week.
EMERSON Motion Control
12005 Technology Drive
Eden Prairie, Minnesota 55344
U.S.A.
FAX (952)995-8011
You can FAX questions and comments to EMERSON Motion Control. Just send a FAX to
the number listed above.
Website: www.emersondrivesolutions.com
If you have Internet capabilities, you also have access to technical support using our Website
at http://www.emersondrivesolutions.com. The Website includes technical notes, frequently
asked questions, release notes and other technical documentation. This direct technical
support connection lets you request assistance and exchange software files electronically.
Service Support (952)995-8033
EMERSON Motion Control’s products are backed by a team of professionals who will
service your installation wherever it may be. Our customer service center in Eden Prairie,
Minnesota is ready to help you solve those occasional problems over the telephone. Our
customer service center is available 24 hours a day for emergency service to help speed any
problem solving. Also, all hardware replacement parts, should they ever be needed, are
available through our customer service organization.
When you call, please be at your computer, have your documentation in hand, and be
prepared to provide the following information:
Product version number, found by choosing About from the Help menu.
The type of controller or product you are using.
Exact wording of any messages that appear on your screen.
What you were doing when the problem occurred.
How you tried to solve the problem.
You can also contact us by email: service@emersondrivesolutions.com