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PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote Control has a similar frequency
to other remotes in the area.
Replace Remote Control. Initialize to Remote Control
Receiver.
Radio frequency disturbance from out-
side sources.
Replace Remote Control and Remote Control Re-
ceiver where necessary. Initialize Remote Control and
Receiver.
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote
Control and Receiver.
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
when the heater is on
Defective power cord Replace power cord if cord gets too hot to touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming power from the electrical
wall socket
Check fuse/breaker panel
Loose wiring Check wiring connections
Defective On/Off Switch Replace On/Off Switch
Defective Remote Switchboard Replace Remote Switchboard
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to replace Initialize the Remote Control
Remote Control not working Install new battery into the Remote Control. Initialize
Remote Control where necessary
Replace Remote Control Receiver or Remote Control
where necessary. Initialize Remover Control and
Remote Control Receiver
Flame Frozen Loose wiring. Check wiring connections
Defective Flicker Motor Replace Flicker Motor
Defective LED Driver Board Replace LED Driver Board
Flame not bright or ame not
visible
Loose wiring Check wiring connections
Defective LED Light Strip Replace LED Light Strip
Flame Shutter Defective Flicker motor Replace Flicker motor
TROUBLESHOOTING GUIDE