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122663-01D 15
TROUBLESHOOTINg
WARNING: Turn off appliance and let cool before servicing. Only
a qualied service person should service and repair heater.
POSSIBLE CAUSE REMEDY
OBSERVED PROBLEM
1. Fireplace has overheated
and safety device has
caused thermal switch to
disconnect or home circuit
breaker has opened
1. Loose wiring
2. Flame motor defective
1. Wiring is loose
1. Wiring is loose
1. Flame motor is defective
2. Flame generation contacts
dirty/obstructed
1. Low batteries
2. Not aiming control cor-
rectly
3. Defective remote control
and/or sensor
1. Control failure
2. Breaker tripped
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
3. Wiring is loose
4. Heater is defective
5. Thermostat cycled off
Fireplace turns off and will
not turn on
Flame is not moving
Flame is not visible
Log set and/or ember is not
glowing
Flame sputters/ashes
Remote control does not
work
Fireplace will not come on
when switch is ipped to ON
Heater does not provide heat
when turned on
1. Reset switch by turning
main power switch off and
waiting 5 minutes then turn-
ing it back on or reset circuit
breaker
1. Inspect wiring for loose
connections
2.
Call a qualied service techni-
cian to replace ame motor
1. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
1. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
1.
Call a qualied service techni-
cian to replace ame motor
2. Disconnect power. Fol-
low steps to replace ame
generation LED. Clean
contacts with dry cloth.
1. Replace AAA batteries in
remote control
2. Aim control at sensor lo-
cated directly behind glass
screen in center of unit just
above logs
3. Replace remote control
and/or sensor
1. Call a qualied service tech-
nician to replace control
2. Reset breaker
1. Turn unit off. Turn off power
to unit for 5 minutes. Turn
power and unit on.
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip
circuit breaker back on
3. Disconnect from power
source and inspect wiring for
loose connections and repair
or replace if necessary
4. Replace heater
5. Change to higher setting