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Version 2.0b 42
APPENDIX A: TROUBLESHOOTING GUIDE (CONT’D)
Firepot Lid Lifts during the lighting
cycle.
This may happen until the corn has started to burn.
This is normal and may occur at other times. This
aids in keeping the corn from sticking to the stirring
paddles until the fire is established.
Stirring Paddles do not turn
The chain drive for the stirring paddles needs to be
checked after the first 8 hours of operation as it can
loosen. It is located by opening the left side door
(the one with the control panel). Inspect the tension
of the chain. It should have approximately 1/2”
play. If the chain is too loose, adjust the chain drive
motor by loosening the 4 bolts securing it and
sliding it back until there is proper play in the chain.
Re-tighten the bolts securely. This should be
checked monthly or if you notice the stirring
paddles not turning or binding.
Fire Goes out
Ash Build Up
The ash pan must be emptied every day, to prevent
the build up of ash under the firepot blocking the air
flow to the fire pot putting the fire out.
Fire goes out during cleaning of the
ash pan
Do not leave the ash pan out for more than three
minutes or you may have to restart fire. Remove the
ash pan using gloves.
Build up of Corn
Your Firepot may need additional cleaning as
extended burning on the high setting may cause a
build-up of corn
Stove Smokes
Your Corn/Pellet Stove Smokes
Your fuel may be damp or you may be using the
incorrect fuel.
Your Corn/Pellet Stove Smokes
You have used the incorrect starter fluid. Only use
the approved pellet starter gel. Your Country Flame
Dealer can advise you on where to find this.
Your Corn/Pellet Stove Smokes
Check that the chimney is clean and free of soot and
fly-ash build-up. Your stove
exhaust system works
with a negative combustion chamber pressure and a
low positive chimney pressure. It is very important
that the exhaust system be completely airtight and
properly installed.
Cleaning
Cleaning is messy and difficult
Clean the Heat Exchanger more frequently. This
cleaning procedure should be done daily. If buildup
is allowed to go unattended, cleanup will be much
more difficult and the efficiency of your stove will
be adversely affected.
Glass
Glass Breaks
Use care not to slam or strike door, this could result
in glass breakage. If the glass in your heater is
broken or cracked, DO NOT operate your stove
until the glass has been replaced.
Doors
Luster on Gold Doors Fades
Always use an approved glass cleaner (ie. Windex,
Glass Plus) and a lint free soft cloth to polish the
door frame. Do not use abrasives like steel wool,
brass polish or adhesive cleaners like comet, as
these will scratch the finish. If the Gold Doors are
scratched they will have to be replaced or returned
to Country Flame for refinishing. This is expensive
and during this time you will not be able to use your
stove.
Doors are not airtight
The doors need alignment or need to have the
gaskets replaced. This needs to be inspected on a
regular basis.