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Version 2.0b 41
APPENDIX A: TROUBLESHOOTING GUIDE
Shut off the power to the unit and allow it to cool off when performing cleaning and maintenance.
PROBLEM SOLUTION
Ignition
The Stove power indicator does not
flash red.
Check the power supply.
Stove does not switch on
The starter fire in the firepot has not ignited or is
not burning properly. Using gloves carefully open
the doors and relay the pellet fire. Wait 8-10
minutes for the pellets to burn well, before
restarting the system.
Fuel
If Corn/Pellets contain a large
amount of “fines” (foreign matter) or
sawdust
You may want to screen/sift Corn/Pellets before use
if they contain a large number cob and stalk pieces.
Check the heat exchanger area for buildup often to
determine if any additional maintenance is needed.
No fuel in Firepot
The Auger needs to be primed, as it has run empty
or has become blocked. The stirring rod can be
manually rotated by holding in the “up” and
“down” arrows on the control board at the same
time. The control board needs to be in the “off”
setting.
Hard build-up on the firepot base
Sand in the pellets may cause “clinkering” (hard
brittle deposits found in the bottom of the firepot).
Screen your fuel to make sure that there is no sand
or other foreign matter
Blockage in the auger.
If the corn is not feeding into the firepot at the
normal rate the auger may need to be cleaned. This
may be due to fines in the fuel.
Stove
Performance
If your stove is not working
effectively
You may be using the wrong fuel. Check that you
are using the correct fuel. Either
# 2 Yellow Shelled Corn - with a moisture content
of 14% or less (12% preferred) or
Pelletized wood fuel - with a maximum moisture
content of 8% may be used. Your Country Flame
Dealer can advise on where to obtain this fuel.
Do not use seed corn.
If your stove is not generating
enough heat
Fines or dust in the corn can cause the unit not to
burn properly or can cause a buildup in the drop
tube and restrict the flow of corn. Clean the auger
and fuel supply.
Stove not performing effectively
Clean the Heat Exchanger System, as it may be
clogged and blocked.
Stove not getting enough air
Check to ensure that the fresh air intake is clear and
unobstructed.
Stove Heat not adjusting
It takes 30 minutes for the stove to warm up before
you can change setting on the temperature control
Restricted flue gas flow
Fly-ash will collect in the exhaust venting system
and restrict the flow of the flue gases. Incomplete
combustion, such as occurs during start-up, shut
down, or incorrect operation of the room heater will
lead to some soot formation which will collect in
the exhaust venting system. The exhaust vent
should be checked frequently and cleaned at least
once a season.
Room Air Blower does not activate
Please contact your Country Flame Dealer as your
stove may need maintenance