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• If the lamp glows after an alarm and your system is connected to an
ARC then your system may use Remote Reset. Your alarm company
will give you instructions over the phone and a special code so that you
can reset the system from the keypad.
Customer Reset
1. Key in your access code and press .
The display clears.
2. You can now use your system as normal.
Remote Reset
Before starting this process, make sure you have a pen and paper to hand.
You will need to write down some information shown on the keypad. If you
have not carried out a remote reset before, read the instructions through
before starting.
1. Key in your access code.
The display shows:
2. Press .
The display shows a four
digit Reset Code.
3. Write down the four digit Reset Code. Note that the system will display the
Reset Code for 30 seconds and then return to showing the first detector to
alarm. If you miss the Reset Code repeat steps 1 to 3.
4. Contact your alarm company's ARC.
The ARC will ask a few questions to make sure you are who you say you
are. They will then ask for the circumstances of the alarm, and for the
Reset Code. If they do not need to send an Engineer to check the system
they will give you an "Anti Code".
5. Key in the Anti Code on the keypad.
The display clears and the Service lamp
goes out.
6. You can now use your system as normal.
Notes:1.If your system uses six digit Access Codes then you must key in two zeros
at the end of the four digit Anti Code. For example, if the Anti Code is '1234'
then key in '123400'.
2. Your alarm company may use "RedCare Reset". Ask your Installer for more
information about this form of reset.
3. After an Alarm