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General warranty
Release R.1.3 UK 89
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13 Warranty (Certificate)
To register your warranty, you should complete and return the enclosed
warranty card after which a warranty certificate will be sent to you. This
certificate gives the owner of a water heater supplied by A.O. Smith Water
Products Company B.V. of Veldhoven, The Netherlands (hereinafter
“A.O. Smith”) the right to the warranty set out below, defining commitments of
A.O. Smith to the owner.
13.1 General warranty If within one year of the original installation date of a water heater supplied by
A.O. Smith, following verification, and at the sole option of A.O. Smith, a part or
component, (with exclusion of the tank) proves to be defective or does not
function correctly due to manufacturing and/or material defects, A.O. Smith
shall replace or repair this part or component.
13.2 Tank warranty If within 3 years of the original installation date of a water heater supplied by
A.O. Smith, following inspection, and at the sole option of A.O. Smith, the glass-
lined steel tank proves to be leaking due to rust or corrosion occurring on the
water side, A.O. Smith shall provide an entirely new water heater of equivalent
size and quality. The warranty period given on the replacement water heater
shall be equal to the remaining warranty period of the original water heater that
was supplied. Notwithstanding that stated earlier in this article, in the event that
unfiltered or softened water is used, or allowed to stand in the water heater, the
warranty shall be reduced to one year from the original installation date.
13.3 Installation and
conditions of use
The warranty set out in article 1 and 2 will apply solely under the following
conditions:
a. the water heater is installed under strict adherence to the installation
instructions of A.O. Smith applying to the specific model, and the relevant
local authority installation and building codes, rules and regulations in force;
b. the water heater remains installed at the original site of installation;
c. the appliance is exclusively used with drinking water, which at all times can
freely circulate (a separately installed heat exchanger is mandatory for
heating salt water or corrosive water);
d. the tank is safeguarded against harmful scaling and lime buildup by means
of periodic maintenance;
e. the water temperatures in the heater do not exceed the maximum setting of
the thermostats, which form a part of the water heater;
f. the water pressure and/or heat load do not exceed the maximum values
stated on the water heater rating plate;
g. the water heater is installed in a non-corrosive atmosphere or environment;
h. the water heater is connected to a cold water supply arrangement, which is:
approved by the relevant authority; with sufficient capacity for this purpose;
supplying a pressure no greater than the working pressure stated on the
water heater; and where applicable, fitted with a temperature and pressure
relief valve compliant with the installation instructions of A.O. Smith
pertaining to the specific model of water heater, and under adherence to the
relevant local authority installation and building codes, rules and regulations
in force;
i. the anodes are replaced and renewed no later than when 60% used up.
13.4 Exclusions The warranty set out in article 1 and 2 will not apply, in the event of:
a. damage to the water heater caused by an external factor;
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