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How to Avoid False Alarms
Numerous false alarms can affect the quality of your monitoring service. They can also result in fines from your local
municipality. To avoid false alarms, follow these simple tips:
1. Be sure that everyone at your protected location knows how to use the alarm system. Everyone should know a
Security Password (formerly known as a Master Code Word or Personal Identification Code [PIC]), as well as a
keypad code.
2. If you cause an alarm accidentally, cancel it by entering your keypad code and pressing the CANCEL key (see
page 18).
3. Test the system weekly by following the instructions beginning on page 26. If you discover any problems,
promptly notify ADT Customer Care at 800.445.0872.
4. If the alarm sounded, and you do not know why it happened, contact ADT Customer Care immediately. You may
also review the system’s alarm history at www.MyADT.com.
5. If you are going to do any kind of work at your home that will create a large amount of dust, such as fumigation
or home remodeling, completely cover the system’s motion detectors and smoke/heat detectors. Be sure to
remove the covers when you are finished.
6. If you know that the motion detector is causing false alarms, you can still turn the system on while leaving the
motion detector turned off. See the instructions on page 14 (Turning the System On in Motion-Off Mode).
Promptly notify ADT Customer Care at 800.445.0872 so that we may correct the problem.
7. If you adopt an indoor pet after the system is installed, contact the ADT Customer Care team to let us know. The
system’s motion detector may need to be adjusted so that your pet does not cause a false alarm.
8. Motion detectors can detect the movement of balloons, plants, curtains and other common household objects.
Be sure that air currents cannot move these items into the area covered by the motion detector.
9. Notify ADT before you sell or rent out your home, so that we can arrange to move your service to your new home,
as well as instruct the new residents at your current home on how to use the system. You can find out more
about our Mover’s program at www.MyADT.com.
10. Take care when cooking or lighting a fire in the fireplace. Excessive smoke from these activities can trigger a false
fire alarm signal.
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