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Turning the System Off Without Canceling an Alarm
If you wish to turn off the system and report an alarm to ADT:
1. Enter the building through a designated entry door. The Premium
keypad’s message window reads ALARM. The siren sounds, and
the ON light is lit.
2. Enter your keypad code. The keypad beeps. Wait for ADT to call.
Be prepared to give the ADT Customer Monitoring Representative
your verbal Security Password.
Do not use the telephone if you intend to cancel the alarm. If your
telephone line is busy, ADT may dispatch emergency personnel to
your home, which could result in a false alarm fine.
1. Leave the system on. If the emergency is a fire, quickly notify the
building’s occupants and safely evacuate the building.
2. Do not use the telephone, except to call 911. If you do use the
phone, ADT personnel may not be able to contact you. If you are
trying to make a telephone call while another alarm is triggered,
the system will disconnect your call to send the alarm signal. If
this continues, you may need to turn the system off to use the
telephone.
3. If this is a medical or police emergency, wait for ADT to call
you. Explain the emergency to the ADT Customer Monitoring
Representative. If you do not answer the telephone, ADT will try
to contact the appropriate emergency agency, unless you have
given other instructions.
What to Do in an Actual Emergency
If the security system is sounding an alarm, and there is an actual emergency in progress:
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