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Issue 4 September 1995 5-1
5
Call Prompting
Introduction
Call Prompting provides flexible call handling based on information collected
from a calling party. This information comes in the form of dialed digits
originating from an internal or external touch-tone telephone, or from an internal
rotary telephone. In effect, Call Prompting allows for the temporary transfer of call
management control to the caller.
With Voice Response Integration (VRI), digits may be returned to the switch by a
Voice Response Unit (VRU) script accessed via a
converse-on split
command.
Such digits can also be used for call management.
Call Prompting may be used in various applications to achieve a better and more
flexible handling of telephone calls.