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Setting Up a Call Center
J-20 Issue 4 September 1995
Figure J-9. EAS Worksheet #5: Agent Skills Worksheet
Generic 3
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EAS Worksheet #5
Agent Skills Worksheet Generic 3
Agent name Login ID
First*
Skill
(P/S)
Second
Skill
(P/S)
Third
Skill
(P/S)
Fourth
Skill
(P/S)
Class
of
Restriction
* Direct agent calls go to this skill first.