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When the air conditioner does not work, it is sometimes a minor problem which the
user can handle. Before calling customer service, please check the following
points to see if they solve your problem. Additional troubleshooting tips may be
found on our website at: www.windchaserproducts.com.
TROUBLESHOOTING GUIDE
Problem Probable Causes Solutions
The air conditioner/dehumidifier
doesn’t work.
The air conditioner cuts off.
1) Plug not properly inserted into
wall socket.
2) Insufficient amount of amperage
to start unit.
3) Water tank is full / alarm light
illuminated.
1) Plug the appliance in properly.
2) Check circuit board for
15-20amp fuse availability.
3) Check Drain (A) for obstruction
and/or empty Drain (B).
1) Exhaust hose too long, run
incorrectly or kinked.
2) Unit too close to wall or object.
3) Flap vent obstructs wall
exhaust.
4) Ceiling or basement does not
have ample ventilation.
5) The “timer off” function has been
activated.
1) Exhaust hose can only be
extended using max. 5’ of 4”
PVC pipe for a total exhaust
length of 10’.
2) Unit should be at least 1 ½’
away from walls and objects
3) Use screen instead of Flap vent
for wall exhaust.
4) Unit will overheat if the exhaust
cannot fully vent.
5) Push the power button to turn unit
on.
The air conditioner/
dehumidifier LED indicator
light blinks.
1) In the A/C function, the ambient
temperature has reached the set
temperature and therefore the
compressor has shut off.
2) In the dehumidifier function, the
humidity in the room is 50% or
lower and therefore the
compressor is not running.
1) This is normal. Set the
temperature lower to turn the
compressor back on.
2) This is normal.
The LED display shows the
unit is set, but the unit is not
running.
The Alarm Indicator Light is
Illuminated
The unit’s “timer on” feature is
activated.
The condensate tank is full and
the unit cannot drain. This safety
feature turns off the unit to protect
the unit and prevent the
condensate tank from overflowing.
1) This is normal.
2) Push the Power button to turn the
unit on and deactivate the “timer
on” feature.
If you are using Drain (A), make
sure that the drain hose is no more
than 5.9 feet above the ground. If
Drain (A) still does not work, the
condensate must be drained
through Drain (B). After draining
the tank, you should be able to
restart and use the unit.
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