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If You Need Assistance Or
service
This section is designed to help you save the cost of a service call. Part 1 outlines possible problems,
their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you
still need assistance or service. When calling our Consumer Assistance Center for help or calling for
service, please provide a detailed description of the problem, your appliance’s complete model and
serial numbers and the purchase or installation date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Air conditioner Unit is not plugged into a live
Plug unit into a live circuit with proper
will not run
circuit with proper voltage. voltage.
The Fan Control is set to OFF.
Set the Fan Control to a setting other
than OFF.
The Thenostat Control is not
Set the Thermostat Control to a setting
set correctly.
cooler than the room temperature.
A household fuse has blown or
Replace fuse or reset circuit breaker.
a circuit breaker has tripped.
The local power has failed.
Wait for power to be restored.
Unit blowe
A time-delay fuse is not being
Replace fuse with a time-delay fuse of
household f uoaa
used.
the correct capacity.
or trlpr circuit
bretaker
An extension cord is being
Do not use an extension cord to run your
used.
air conditioner.
The unit was just turned off and
Wait three minutes after turning unit off
on again.
before trying to restart it.
Unit turn8 on
The filter is dirty.
Clean the filter. (See page 21.)
and off, or does
not cooUheM
The coils (evaporator [inside]
Clean the coils. (See pages 21-22.)
and condenser [outside]) are
room
dirty.
There is excessive moisture or
It will take longer for the unit to cool or
heat in the room.
heat a room when there is excess
moisture or heat (open cooking vessel,
shower, etc.).
The fan speed setting is too
Set Fan Control to a higher setting.
low.
The Thermostat Control is not
Set the Thermostat Control to a cooler
set correctly.
setting.
ke forms on
Outdoor temperature is below
Defrost coils. (See “Cooling at low
coils behind air
7O’F.
outside temperatures” on page 16.)
intake panel
24