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If You Need Service Or Assistance
We suggest you follow
these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
Air conditioner won’t run:
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Is unit plugged into a live circuit with proper
voltage?
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Is switch turned on?
. Is thermostat set correctly?
. Have you checked your home’s main fuses or
circuit breaker box?
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Has the time-delay fuse blown?
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Has the local power failed?
Unit blows fuses:
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Are time-delay fuses being used?
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Is an extension cord being used? (Do not use
an extension cord to run your air
conditioner.)
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Are you waiting two minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
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Is filter clean?
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Are coils clean (both evaporator [inside] and
condenser [outside])?
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Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
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Try setting fan to higher speed.
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Try setting thermostat to a cooler settng.
Operating sounds:
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When your room air conditioner is operating
normally, you will hear sounds such as:
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Droplets of water hitting the condenser, caus-
ing a “pinging” or “clicking” sound. Water
droplets help to cool the condenser.
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Air movement from the fan, especially on high
fan speed setting.
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Clicks from the thermostat cycle.
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Sounds also may be caused by house construc-
tion - such as vibration of the unit due to wall
construction or unsteady window mounting area.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
3. If you need service’...
Whirlpool has a nationwide
network of franchised
1 TECH-CARE@ Service
( .,ZSER”.. I
Companies. TECH-CARE
7-,-&ff-CARE
service technicians are
trained to fulfill the product
warranty and provide after-warranty service, any-
where in the United States. To locate TECH-CARE
service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look
in your telephone directory Yellow Pages under:
4. If you have a problem’...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our
consultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
5. If you need FSP@ replacement parts:..
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
‘If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This
information is needed in order to better respond
to your request for assistance.
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