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Model TPG/TPX/TPO/TPD Limited Warranty
CERTIFIED FACTORY START - UP REQUIRED
To activate your warranty, contact your local sales representative or Authorized Start-up Agent to arrange for a FREE Certified Start-up.
State Water Heaters, the warrantor, extends the following LIMITED WARRANTY to the owner of this water heater.
1. THE TANK
If the glass lined tank in this water heater shall prove upon examination by the warrantor to have leaked due to natural corrosion from potable water
therein, during the first THREE years after initial installation, the warrantor will at its option, provide a replacement State water heater of equivalent
size and current model, less burner and controls. Some government agencies are requiring energy efficient standards for water heaters. In the
event regulations prohibit sale of a model of equivalent size and construction, State Water Heaters will provide a model which complies with the
regulations of your area, in which case the consumer will be charged the difference in price between the like replacement and the energy efficient
model required. The warranty on the replacement water heater will be limited to the unexpired term of the original warranty.
2. ALL OTHER PARTS
If within ONE year after initial installation of this water heater, any part or portion shall prove upon examination by the warrantor to be defective in
material or workmanship, the warrantor will repair such part or portion at its option.
3. CONDITIONS AND EXCEPTIONS
This warranty shall apply only if a certified factory start-up was performed and if the water heater is installed in accordance with local plumbing and
building codes, ordinances and regulations, the printed instructions provided with it and good industry practices. In addition, a temperature and
pressure relief valve, approved by the American Society of Mechanical Engineers, must have been installed.
a) This warranty shall apply only when the heater is:
(1) owned by the original purchaser.
(2) sized in accordance with proper sizing techniques for commercial water heaters.
(3) bearing a rating plate which has not been altered, defaced or removed except as required by the warrantor.
(4) used in an open system, or in a closed system with a properly sized and installed thermal expansion tank.
(5) fired with the fuel for which it was factory built.
(6) fired at the factory rated input.
(7) used at temperatures not exceeding the maximum setting of its thermostat;
(8) used at water pressure not exceeding the working pressure shown on the water heater;
(9) used when operated free from the damaging effects of uncontrolled water hammer;
(10) used when filled with potable water, free to circulate at all times and the tank free of damaging water sediment or scaled deposits;
(11) in a non-corrosive and not-contaminated atmosphere;
(12) in its original installation location;
(13) used with factory approved anode(s) installed;
(14) in the United States, its territories or possessions, and Canada.
b) Any accident to the water heater, any misuse, abuse (including freezing) or alteration of it, any operation of it in a modified
form, or any attempt to repair tank leaks will void this warranty.
c) This warranty is void if a device acting as a backflow prevention device (check valves etc.) is installed in the cold water supply the heater is
connected to, unless an effective method of controlling thermal expansion is also installed at the heater(s) and operational at all times. The
relief valve installed on the heater is not an acceptable method.
4. SERVICE AND REPAIR EXPENSES
Under the limited warranty the warrantor will provide only a replacement water heater or part thereof. The owner is responsible for all other costs.
Such costs may include but are not limited to:
a) Labor charges for service removal, repair or reinstallation of the water heater or any component part;
b) Shipping, delivery, handling, and administrative charges for forwarding the new heater or replacement part from the nearest distributor and
returning the claimed defective heater or part to such distributor.
c) All cost necessary or incidental for any material and/or permits required for installation of the replacement heater or part.
5. LIMITATIONS ON IMPLIED WARRANTIES
Implied warranties, including the warranty of merchantability imposed on the sale of this heater under state law are limited to one (1) year duration
for the heater or any of its parts. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply
to you.
6. CLAIM PROCEDURE
Any claim under the warranty should be initiated with the dealer who sold the heater, or with any other dealer handling the warrantor’s products.
If this is not practicable, the owner should contact:
State Water Heaters
500 Lindahl Parkway
Ashland City, TN 37015
a) The warrantor will only honor replacement with identical or similar water heater or parts thereof, which are manufactured or distributed by the
warrantor.
b) Dealer replacements are made subject to in-warranty validation by warrantor.
7. DISCLAIMERS
NO OTHER EXPRESS WARRANTY HAS BEEN OR WILL BE MADE IN BEHALF OF THE WARRANTOR WITH RESPECT TO THE HEATER
OR THE INSTALLATION, OPERATION, REPAIR OR REPLACEMENT OF THE HEATER. THE WARRANTOR SHALL NOT BE RESPONSIBLE
FOR WATER DAMAGE, LOSS OF USE OF THE UNIT, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY OR OTHER
CONSEQUENTIAL DAMAGE. THE WARRANTOR SHALL NOT BE LIABLE BY VIRTUE OF THIS WARRANTY OR OTHERWISE FOR DAMAGE
TO ANY PERSONS OR PROPERTY, WHETHER DIRECT OR INDIRECT, AND WHETHER ARISING IN CONTRACT OR IN TORT.
a) Some states do not allow the exclusion or limitation of the incidental or consequential damage, so the above limitations or exclusions may
not apply to you
b) This warranty gives you specific legal rights, and you may also have other rights, which may vary, from state to state.
Fill in the following for your own reference. KEEP IT. Registration is not a condition of warranty. The model and serial number are found on the
heater’s rating plate.
Model No. _____________________ Serial No. ______________________________________ Date Installed ___________________
Dealer’s Name __________________________________________________________________________________________________________
Dealer’s Address __________________________________________________________________Phone Number _________________________
City and State _____________________________________________________________________ Zip _________________________________
KEEP THIS WARRANTY POSTED ADJACENT TO THE HEATER FOR FUTURE REFERENCE.