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48_ Troubleshooting
troubleshooting
Problem Action
SSA-S2000 can recognize a
presented RF card but can not
recognize the RF card number
using the keypad.
1) Check if the buzzer sounds when you press a key.
- If you hear the buzzer sound
c
Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
d Enter the command to enable the keypad input: 73 + ENT
e For more information, refer to the section of enabling or disabling the keypad
input for a card number in the user manual.
- If you hear the buzzer sound after a certain time
c The keypad input will be suspended for one minute (default) if you enter
unregistered numbers in 5 consecutive times (default).
d To change the retry count for an unauthenticated access
Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
Enter the command to set the retry count for an unauthenticated access
82 + ENT
Enter a new retry count: two digits + ENT (ex. 10 + ENT the retry count is 10.)
For more information, refer to the retry count setting section in the user manual.
e To change the keypad suspension time
Master Card (or (PIN): 4 ~ 6 digits (Mode 03 or 05) + ENT)
Enter the command to change the keypad suspension time: 60 + ENT
Enter a new time: two digits + ENT (ex. 10 + ENT the keypad input will be
suspended for 10 minutes.)
For more information, refer to the applicable section for the keypad suspension in the user
manual.
- If the buzzer stays inactive
c Initialize the product.
Initializing the product will restore all your settings regarding the Master Card
and user cards to the factory default.
2) If the problem persists after you have followed the procedures above, contact a
designated service center.
The Exit button does not work at
all.
1) Check if the Exit button is connected to SSA-S2000 properly.
- Ensure that the Exit button is of the NO type.
2) Check if the Exit button works normally.
-
Check the connection cable between the Exit button and SSA-S2000 for any disconnection or short-
circuit
.
-
Try to connect the two lines on the Exit button.
c If SSA-S2000 responds when you press the Exit button
Replace the Exit button it is defective
d If SSA-S2000 does not respond at all
Initialize the product the product malfunctions or is damaged.
(Initializing will restore all data settings to the default.)
For more information, refer to the initialization section in the user manual.
3) If the problem persists after you have followed the procedures above, contact a
designated service center.