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Troubleshooting
A crack has appeared in the Hob surface
Disconnect the cooker immediately from the
power supply and arrange for its repair. Don’t
use the cooker until after the repair. See the
Customer care leafl et for how to contact a
service person.
My Hob is scratched
Have you used the correct cleaning methods?
Pots and pans with rough bottoms, or coarse
particles (salt or sand) between the pan and the
surface of the hob may cause scratches.
Use the recommended cleaning methods. Make
sure pan bottoms are smooth and clean. Tiny
scratches are not removable but will become
less visible in time as a result of cleaning.
Only scratches in the hob surface reported
within 14 days of cooker installation are covered
by the guarantee. Scratches caused by usage
are not covered.
Metal markings on the Hob
Do not slide aluminium or copper pans across
the surface. Marks from aluminium and copper
pans as well as mineral deposits from water or
food can be removed with the cleaning cream.
Steam is coming from the oven
When cooking foods with a high water content
(e.g. oven chips) there may be some steam
visible at the rear grille. Take care when opening
the oven door as there may be a momentary
puff of steam when the oven door is opened.
Stand well back and allow any steam to
disperse.
The oven fan is noisy
The note of the oven fan may change as the
oven heats up - this is perfectly normal.
What cleaning materials are recommended for
the cooker?
See the ‘Cleaning’ section of the Easy Guide for
a full list of recommended cleaning materials.
We do not recommend Mr. Muscle, as it contains
chemicals that may damage the surfaces of your
cooker.
The knobs get hot when I use the oven or the
grill, can I avoid this?
Yes, this is caused by heat rising from the oven
or the grill, and heating them up. Don’t leave
the oven door open. Make sure that the grill pan
is pushed right back to the ‘back stop’ when
grilling.
If there is an installation problem and I don’t
get my original installer to come back to fix it
who pays?
You do. Service organisations will charge for
their call outs if they are correcting work carried
out by your original installer. It’s in your interest
to track down your original installer.
Current Operated Earth Leakage Breakers
Where the cooker installation is protected by a
30 milliamp sensitivity residual current device
(RCD), the combined use of your cooker and
other domestic appliances may occasionally
cause nuisance tripping. In these instances the
cooker circuit may need to be protected by fi tting
100mA device. This work should be carried out
by a qualifi ed electrician.
Food is cooking too slowly, too quickly, or
burning
Cooking times may differ from your
previous oven. Check that you are using the
recommended temperatures and shelf positions.
See the ‘Oven cooking guide’ section. The oven
control settings and cooking times are intended
to be used only as a guide. Individual tastes
may require the temperature to be altered either
way, to get the results you want. Try cooking at a
higher temperature setting.
The oven is not cooking evenly
Do not use a tin or baking tray larger than
320mm x 305mm.
If you are cooking a large item, be prepared to
turn it round during cooking.
If two shelves are used, check that space has
been left for the heat to circulate. When a baking
tray is put into the oven, make sure it is placed
centrally on the shelf.
Check that the door seal is not damaged and
that the door catch is adjusted so that the door
is held fi rmly against the seal.
A dish of water when placed on the shelf should
be the same depth all over. (For example, if it is
deeper at the back, then the back of the cooker
should be raised up or the front lowered). If the
cooker is not level arrange for your supplier to
level it for you.