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7033-277I
July 7, 2011
R
3100 Wood Stove Series (ACC)
10
Troubleshooting
With proper installation, operation, and maintenance your woodstove
will provide years of trouble-free service. If you do experience a prob-
lem, this troubleshooting guide will assist a qualifi ed service person in
the diagnosis of a problem and the corrective action to be taken.
Start Fire Problems Possible Cause Solution
Can’t get fi re started
Excessive smoke or spillage
Burns too slowly
Smolders, sizzles
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Not enough air for fi re to ignite Check for restricted cap/shroud
Open outside air kit (if installed).
Check for fl ue blockage.
Pre-warm fl ue before starting fi re (refer to starting
fi re section).
Check for adequate vent height (refer to chimney
assembly section).
Open window below the appliance towards the
wind.
Wood condition is too wet, too
large
Use dry, seasoned wood (refer to wood fuel sec-
tion).
Bed of coals not established
before adding wood
Start with paper & kindling to establish bed of
coals (refer to starting fi re section).
Flue blockage such as birds’
nests or leaves in termination cap
Have chimney inspected for creosote and cleaned
by a certifi ed chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to
negative pressure section).
Open window below the appliance towards the
wind.
Fire burns too fast Extremely dry or soft wood Mix in hardwood.
Mix in less seasoned wood after fi re is established
(refer to wood fuel section).
Overdrafting Check for correct vent height; too much vertical
height creates overdrafting.
Check location of vent termination (refer to chim-
ney requirements section).
ARS door may not be closed
completely
Handle set screw rotated on ash door rod - Follow
installation instructions
Ash left on ARS door No seal is created. Clean off top of ARS door for
complete seal.