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Troubleshooting
Web settings
Depending on the OS installed on the PC, the following may occur. Follow the instructions below when the following has
occurred. By performing the following solutions, other applications and the security level may not be affected.
The “Information bar” expressed in the following symptom and solutions will be displayed just below the address bar only when
there is information to communicate.
Symptom Cause and remedial action
Reference
pages
The following message
is displayed on the
information bar.
“Pop-up blocked. To see
this pop-up or additional
options click here.”
Click the information bar and select “Always Allow Pop-ups
from This Site”. The dialog window saying “Allow pop-ups
from this site?” will be displayed.
Click the [Yes] button.
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An unnecessary status
bar or scroll bar is
displayed on the pop-up
window
Click “Internet Options” under “Tools” of the menu bar of
Internet Explorer
®
, and then click the [Security] tab.
Click “Internet” in the “Select a Web content zone to specify
its security settings:” section. Then, click the [Custom Level...]
button to open the “Security Setting” window.
Under “Miscellaneous”, select “Enable” for “Allow script-
initiated windows without size or position constraints”.
Click the [OK] button.
When the warning window is displayed, click the [Yes] button.
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