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Troubleshooting
Video
Symptom Cause and remedial action
Reference
pages
No pictures are
displayed or the
pictures are disturbed
Has the unit been connected properly to the other connected
devices?
P.30 to 33
If the system is configured in such a way that the picture is also
switched when the unit to be operated is selected, has the correct
unit been selected?
<Operations and
Settings>
P.9
Has the video signal setting been selected correctly?
<Operations and
Settings>
P.43, P.64
The picture is flipped
vertically
Has the stand-alone (Desktop) installation setting been selected
correctly?
<Operations and
Settings>
P.46, P.65
Multiple color bands
(color bars) are
displayed
Switch to the camera picture.
<Operations and
Settings>
P.13
The menu screen is
displayed
Exit the menu.
<Operations and
Settings>
P.30 to 37
It is difficult to view
the menu screens
Depending on the HDMI monitor you are using, you may
experience one or more of the symptoms described below. These
symptoms are especially noticeable when any of the SD formats
is used: This is normal and not indicative of any trouble.
• The resolution of the characters in the menu displays changes as the
background image changes.
• Depending on the edge enhancement setting established for the
monitor, white lines appear in front of the black shadows of the
menus.
• Depending on the edge enhancement setting established for the
monitor, the background colors may be superimposed onto the white
parts of the menus.
–––
No auto focusing
Is the focus set to manual?
Auto focusing is initiated as soon as the focus is set to auto.
<Operations and
Settings>
P.13
In some situations, it may be hard to focus at the auto setting.
In cases like this, select the manual setting, and focus manually.
<Operations and
Settings>
P.15
The subject is not
brought into focus
during zooming when
the manual setting is
used for the focus
Was the focus adjusted at the Tele end?
First adjust the focus at the Tele end where the focusing accuracy is
higher, and then proceed with the zooming.
–––
Under some operating conditions, it may be hard to bring
subjects into focus.
In such cases, use the focus at the auto setting.
<Operations and
Settings>
P.13