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W415-0429 / C / 11.04.05
Remote control - Dead batteries. - Make sure batteries are charged.
not working - No power to the unit. - Make sure main power is on.
- Power turned off. - Turn on manual power switch.
- Power button on control - Make sure the power button is on REMOTE setting.
panel is in the manual or
off position.
Fireplace will not - Breaker or fuse has blown. - Reset breaker switch or replace fuse.
turn on. - Main switch is in the off - Consult your local dealer.
position - Make sure main power switch is turned to the on position.
White / grey film
forms.
Sulphur from fuel is being
deposited on glass, logs or
combustion chamber sur-
faces.
- clean the glass with a recommended gas fireplace glass cleaner.
DO NOT CLEAN GLASS WHEN HOT.
If deposits are not cleaned off regularly, the glass may become
permanently marked.
Main burner flame
is a blue, lazy,
transparent flame.
Blockage in vent. - remove blockage. In really cold conditions, ice buildup may occur
on the terminal and should be removed as required.
- refer to Figure 23 to ensure correct location of storm collars.
Incorrect installation.
Flames are con-
sistently too large
or too small.
Carboning occurs.
- check pressure readings:
Inlet pressure can be checked by turning screw (A) counter-clock-
wise 2 or 3 turns and then placing pressure gauge tubing over the
test point. Gauge should read 7" (minimum 4.5") water column for
natural gas or 13" (11" minimum) water column for propane. Check
that main burner is operating on "HI".
Outlet pressure can be checked the same as above using screw (B).
Gauge should read 3.5" water column for natural gas or 10" water
column for propane. Check that main burner is operating on "HI".
AFTER TAKING PRESSURE READINGS, BE SURE TO TURN
SCREWS CLOCKWISE FIRMLY TO RESEAL. DO NOT OVERTORQUE.
Leak test with a soap and water solution.
Unit is over-fired or under-
fired.
Flames are very
aggressive.
- Close door and secure the 2 latches.
Door is ajar
- check that the logs are correctly positioned.
- open air shutter to increase the primary air.
- check the input rate: check the manifold pressure and orifice size
as specified by the rating plate values.
- check that the door gasketing is not broken or missing and that the
seal is tight.
- check that both 4" and 7" vent liners are free of holes and well
sealed at all joints.
- check that minimum rise per foor has been adhered to for any
horizontal venting.
Carbon is being
deposited on
glass, logs or com-
bustion chamber
surfaces.
Flame is impinging on the
logs or combustion cham-
ber.
Air shutter has become
blocked
- ensure air shutter opening is free of lint or other obstructions.
Remote wall
switch is in "OFF"
position; main
burner comes on
when gas knob is
turned to "ON" po-
sition.
Wall switch is mounted up-
side down
- reverse.
Faulty valve.
- replace.
- replace.Remote wall switch is
grounding.
- check for ground (short); repair ground or replace wire.Remote wall switch wire is
grounding.
SYMPTOM PROBLEM TEST SOLUTION
A
B
All but flame light - Light bulbs are loose or - Remove the access panel and change or tighten light bulbs.
works have burned out.
Flame light, but no - Flame generator is - Replace the batteries and check the power source.
movement in the defective. - Consult your local dealer.
flame - Flame generator has - Remove the access panel and check to make sure the flame
come loose. generator bracket is secured to the motor with the rubber tube.
ELECTRIC TROUBLE SHOOTING