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Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
Before You Call
Solutions to Common Problems
Cannot move appliance easily. Appliance must be accessible
for service - (1) Cabinets not square or are built in too tightly.
Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet. (3) Gas line is hard-plumbed. Have a
flexible C.S.A. International approved metal appliance
Range is not level - (1) Poor installation. Place oven rack in
center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.
Poor baking results - Many factors affect baking results. Make
sure the proper oven rack position is used. Center food in the
oven & space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven.
Try adjusting the recipe's recommended temperature or baking
time. If you feel the oven is too hot or cool, see Adjusting Your
Oven Temperature in this Use & Care Manual.
Flames inside oven or smoking from oven vent - Excessive
spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom.
Wipe up excessive spillovers before starting oven. If flames or
excessive smoke are present see “Broiling” in the Setting Oven
Self-Cleaning cycle does not work - (1) Oven control not set
properly. Follow instructions under Self-Cleaning. (2) Self-
Cleaning cycle was interrupted. Follow steps under "Stopping
or Interrupting a Self-Cleaning Cycle" under Self-Cleaning.
Soil not completely removed after Self-Cleaning cycle -
Failure to clean bottom, front top of oven, frame of oven or door
area outside oven seal. These areas are not in the Self-
Cleaning area, but get hot enough to burn on residue. Clean
these areas before the Self-Cleaning cycle is started. Burned-
on residue can be cleaned with a stiff nylon brush and water or
a nylon scrubber. Be careful not to damage the oven gasket.
Surface burners do not light - (1) Cooktop Lockout is ON.
Follow instructions under Setting the Cooktop Lockout Feature
and turn the Cooktop Lockout feature OFF. (2) Surface control
knob has not been completely turned to LITE. Push in & turn the
surface control knob to LITE until burner ignites & then turn
control knob to desired flame size. (3) Burner ports are
clogged. With the burner OFF, use a small-gauge wire or
needle to clean ports. See Cleaning the Contoured Well Areas,
Burner Cap, Burner Head & Burner Drip Pans in the General
Care & Cleaning section for complete cleaning instructions. (4)
Range power cord is disconnected from outlet (electric ignition
models only). Be sure cord is securely plugged into the outlet.
(5) Electrical power outage (electric ignition models only).
Burners can be lit manually. See Setting Surface Controls.
Surface burner flame burns half way around - (1) Burner ports
are clogged. With the burner off, clean ports by using a small-
gauge wire or needle. (2) Moisture is present after cleaning. Lightly
fan the flame and allow burner to operate until flame is full. Dry the
burners thoroughly following instructions in the Cleaning the
Contoured Well Areas, Burner Cap, Burner Head & Burner Drip
Pans in the General Care & Cleaning section.
Surface burner flame is orange - (1) Dust particles in main line.
Allow the burner to operate a few minutes until flame turns blue.
(2) In coastal areas, a slightly orange flame is unavoidable due to
Entire appliance does not operate - (1) The time of day is not
set. The time of day must first be set in order to operate the
oven. See “To Set the Clock” in the Setting Oven Controls
section.(2) Make sure cord/plug is plugged correctly into outlet.
(3) Service wiring is not complete. Contact your authorized
service agent. (4) Electrical power outage. Check house lights
to be sure. Call your local electric company for service. (5) Be
sure gas supply is turned ON.
Oven light does not work (some models) - Replace or tighten
bulb. See Changing Oven Light section in this Use & Care Manual.
Oven does not operate - (1) Be sure the oven controls are set
properly for the desired function. See Setting Oven Controls in
this Use & Care Manual or read the instructions “Entire
appliance does not operate” in this checklist. (2) Be sure gas
regulator valve is “ON”. See installation instructions.
Oven control beeps and displays any “F” code error (for
example F11) - Electronic control has detected a fault condition.
Press CLEAR/OFF to clear the display & stop beeping.
Reprogram oven. If fault recurs, record fault number. Press
CLEAR/OFF & call 1-800-4-MY-HOME® for assistance (See
Oven smokes excessively during broiling - (1) Control(s) not
set properly. Follow Broil instructions under Setting Oven
Controls. (2) Oven door is open. Make sure oven door is
closed. (3) Meat too close to the broil element. Reposition the
broil rack to provide proper clearance between the meat & the
element. Preheat the broil element for searing. (4) Meat not
properly prepared. Remove excess fat from meat. Cut fatty
edges to prevent curling, but do not cut into lean. (5) Insert on
broiler pan wrong side up & grease not draining. Always place
grid on the broiler pan with ribs up & slots down to allow
grease to drip into pan (some models). (6) Grease has built up
on oven surfaces or broiler pan & insert (some models).
Regular cleaning is necessary when broiling frequently. Old
grease or food spatters cause excessive smoking.