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Problem Possible Causes What To Do
Water hard sometimes Using hot water while the water • Avoid using hot water during water softening system
softening system is regenerating recharge because the water heater will refill with hard water.
See Automatic Hard Water Bypass During Recharge section,
page 15.
Control HARDNESS number setting • Press the MODE button until arrow points to HARDNESS.
too low Be sure the number shown is the same as the actual grains per
gallon hardness of your water supply. See the Programming
the Control section if a change in the setting is needed.
Grains of hardness in your water •
Water hardness can change
over time, especially in well water.
supply have increased To check, have the water tested by a water analysis laboratory
or call your local water department. Adjust the HARDNESS
number setting as needed.
Water feels slippery Absence of hardness minerals • This is normal. Hardness in water gives it the abrasive feel
after installation of you may have been accustomed to. The slippery feel is the
water softening system clean feel of soft water.
Water softening system Water softening system is a • Does not use much salt to regenerate—very efficient.
not using any salt “demand” unit
Possible salt bridge • See the About the Water Softener System section, page 16.
Possible plugged nozzle and venturi • See the About the Water Softener System section, page 16.
Water is blue color Acidic water in copper plumbing • Have the water tested at once.
after water softening
system was installed
Water softening system Meter turbine stuck • See the Service: Manually Initiated Electronics Diagnostics
not regenerating section for troubleshooting procedures, page 19.
• Call for service.
Sensor wire not plugged into • See the Service: Manually Initiated Electronics Diagnostics
the control section for troubleshooting procedures, page 19.
• Call for service.
No power to unit • Check the circuit breaker or fuses.
Mechanical defect • Call for service.
Cloudiness on glassware Combination of soft water and • This is called etching and is permanent. To prevent this
(automatic dishwashers) too much detergent from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get them clean.
Excessive/high level Valve drain hose pinched, • Any restriction in this drain hose may prevent proper
of water in brine tank plugged, elevated too high operation of the nozzle and venturi and reduce or prevent
or otherwise restricted brine draw during recharge.
Nozzle and venturi dirty, incorrectly • See the Cleaning the Nozzle and Venturi Assembly section,
assembled or damaged page 16. With water pressure to the water softening system
off, take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches, nicks,
etc., in the passages can prevent operation. Be sure holes
in the gasket are centered over holes in the housing.
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