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Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.
Problem Possible Causes What To Do
No soft water Faucet or fixture where sample was •
To conserve salt, the installer
may have isolated some fixtures
taken not plumbed to soft water.
(outside faucets, toilets, etc.)
from soft water. From the outlet
NOTE:
Be sure sample is from a faucet of the water softening system, trace the water flow path,
that does not mix soft and hard water. in house plumbing. If soft water is not directed to a faucet
For example, a single lever kitchen faucet, or
fixture where wanted, consult a plumber.
if the cold side is plumbed to hard water.
No salt in the brine tank or • Check for a salt bridge or, if the
tank is empty, refill with
salt bridged recommended salt. Press (for 3 seconds) the RECHARGE
button to start an immediate recharge and restore
soft water supply.
Transformer unplugged at wall outlet or
• Check for a loss of electrical power to the water softening
power cable to softener not connected. system, due to any of these conditions and correct as needed.
Fuse blown or circuit breaker popped With the power supply restored, observe the faceplate time
on circuit to electrical outlet. display and read Programming the Control section.
Electrical outlet on a circuit that can
NOTE: The electrical outlet for the softener should be
continuously
be switched off
live
so it cannot be accidentally switched off.
Manual bypass valve in bypass position • Be sure the bypass valve stem
is positioned properly, with the
knob in the OUT position. Observe i
nstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged, •
Any restriction in this drain hose
may prevent proper
elevated too high or otherwise
operation of the
nozzle and venturi and reduce or prevent
restricted brine draw during recharge.
Nozzle and venturi dirty, incorrectly • Refer to Cleaning the Nozzle and Venturi Assembly
instructions.
assembled or damaged
With water pressure to the
water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages can
prevent operation. Be sure holes in the gasket are centered over
holes in the housing.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service:
•
Not enough salt—should be at least 1/3 full.
•
Bypass valve in “Bypass” position—knob should be in the “OUT” (service) position.
•
Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
water—from local water company, water test or call the GE Answer Center.
•
Salt Bridge—salt solidifies above water level so that brine water is not in contact with
salt. See the Breaking a Salt Bridge section.
Before you call for service…