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7.0 RETURN GOODS AUTHORIZATION (RGA) PROCEDURE
If you wish to return good for repair, warranty evaluation and/or credit, please have your original
sales order or invoice available when you call GE Osmonics. Call (800) 848-1750 and ask to speak
with Customer Service. A GE Osmonics Customer Service representative will provide instructions
and a return authorization number which needs to be clearly written on the outside of the box used
to ship your materials. All equipment must be shipped to GE Osmonics with the freight prepaid
by the customer. Call our Customer Service Center with any questions or issues concerning freight
claims and a representative will discuss your situation.
All materials to be returned must be rendered in a non-hazardous condition prior to shipping.
IMPOR
TANT NOTE: Machines must never be shipped with water in them; this will void the
warranty. Drain the machine completely before shipping and avoid
freezing before draining. The machine should be sanitized (Section
4.4, Cleaning) prior to draining (Section 4.5, Draining Machine for
Shipment).
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