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Troubleshooting
DO NOT:
w Switch the stove On and OFF rapidly. This may cause current spikes, which could shorten the life of the
electrical components.
w Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
w Remove any screws in the firebox without first lubricating them with penetrating oil.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not light
3. The stove will not function in the “AUTO” mode when hot.
4. The exhaust blower will not function normally.
5. The convection blower will not function normally.
6. Everything else in the stove operates but the ignitor will not light the pellets
7. The auger motor does not function normally.
8. The Dial-A-Fire has no effect on the fire.
9. The stove will not shut off.
10. The stove keeps going out.
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
w Make sure the stove is plugged in and the wall outlet is supplying power.
w Push the AUTO/MANUAL switch to MANUAL. If the stove fails to start, unplug the unit and open the
hinged side panels (held tight with (2) two screws).
w With the stove unplugged, examine all connections. Make sure they are firmly connected and that
there are no exposed wires touching the stove (except the green chassis ground wire).
w Check the continuity and placement of connections against the Wiring Diagram in this manual.
w Attempt to bypass the switch by inserting a jumper wire between the dual black wires (middle of the
switch) and the single grey wire (left side of the stove) that attach to the back of the switch. Plug the
stove back in. If the stove starts, replace the switch.
2. The stove will not light
w Check the ignitor by removing the burn pot liner when the unit is cold.
w Push the AUTO/MANUAL switch to MANUAL.
w Observe the ignitor in the small tube to see if it glows within three (3) minutes then return the switch
to the “AUTO” position.
w If the ignitor does not come on, open the right hand side panel, remove the convection blower (held
in by two (2) bolts) and check connections of the harness then by-pass the 120°F (49°C) (N/C)
temperature sensor.
w Push switch to manual to see if the ignitor will heat up.
w If the ignitor fails to come on, have your dealer or a qualified service technician replace the ignitor.
w If the ignitor comes on when the 120°F (49°C) is by-passed, replace the 120°F (49°C) (N/C)
sensor.
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